Refund & Return Policy
Effective Date: 2/24/2026
Store Name: PIE SUPPLY CHAIN
Website: www.piesupplychain.com
1. Our Commitment
At PIE SUPPLY CHAIN, customer satisfaction is important to us. We aim to provide quality pet accessories and a reliable shopping experience. If you are not completely satisfied with your purchase, we are here to help.
2. Return Eligibility
Customers may request a return within 15 days of receiving the order.
To qualify for a return:
- The item must be unused
- The item must be in its original packaging
- The item must be in resellable condition
- Proof of purchase (order number or confirmation email) must be provided
Returns that do not meet these conditions may not be approved.
3. Non-Returnable Items
The following items are not eligible for return:
- Used or worn products
- Products damaged due to misuse
- Opened hygiene-related items
- Final sale or clearance items
- Gift cards or personalized/custom items
4. How to Request a Return
To initiate a return, please contact us at:
Email: support@piesupplychain.com
Include the following information:
- Your full name
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Returns must be approved before being sent back. Items returned without authorization may not be accepted.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Provide clear photos of the item and packaging. After review, we will offer either:
- A replacement, or
- A full refund
6. Refund Process
Once the returned item is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to the original payment method
- Processing may take 5–10 business days depending on your bank or payment provider
Shipping charges are non-refundable unless the return is due to our error.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If the issue continues, please contact us at support@piesupplychain.com.
9. Contact Information
For any questions regarding returns or refunds, please contact:
Email: support@piesupplychain.com
Website: www.piesupplychain.com